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Password Recovery & Account Access

Don’t panic if you’ve forgotten your login details. Regaining access to your Royal Vegas account is quick and simple.

SSL Encryption

All data transmitted between you and Royal Vegas is protected by 128-bit SSL — the same standard used by major banks worldwide.

Login Alerts

Receive an email notification every time a new login is detected on your account. Suspicious activity is flagged immediately.

Strong Password Policy

Passwords are hashed and salted using industry-standard algorithms. Your password is never stored or visible — not even to Royal Vegas staff.

Auto Session Timeout

Inactive sessions are automatically logged out after a set period, protecting your account if you forget to log out on shared devices.

I can’t log in — what should I do first?

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Start by double-checking your email address and password — ensure Caps Lock is off. If that doesn’t work, use the “Forgot Password?” link to reset your password via email. Still no luck? Contact the 24/7 live chat support team who can verify your identity and restore access manually in minutes.

Why has my account been locked?

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Accounts are temporarily locked after multiple failed login attempts as a security precaution. The lock typically lifts after 30 minutes. Accounts can also be locked if KYC verification is required, a self-exclusion was set, or unusual activity was detected. Contact support to find out the specific reason and to resolve it quickly.

Can I stay logged in on my mobile?

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Yes. On your personal mobile device, tick “Remember Me” when logging in and your session will persist between visits. For added security, Royal Vegas will still occasionally ask you to re-verify after extended periods of inactivity or if your location changes significantly.

I didn’t receive my password reset email. Why?

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Check your spam or junk folder first — reset emails from Royal Vegas are occasionally filtered. Ensure you’re entering the exact email address registered on your account. If it’s been more than 5 minutes and you still haven’t received it, try requesting a new reset link, or contact support via live chat.

What happens to my bonuses if I log out mid-wagering?

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Your bonus progress is saved automatically. When you log back in, all wagering progress, free spins, and bonus balances are exactly where you left them. Active bonuses remain valid until their expiry date regardless of when you log out. Your session timer for the bonus is based on calendar days, not active login time.

Is it safe to log in from multiple devices?

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Yes, you can log in from your desktop, laptop, tablet, and mobile phone — all using the same account. Royal Vegas supports concurrent sessions across devices. For security, always log out on shared devices and never save your password in a public browser. Your account remains protected by SSL encryption on all devices.