Responsible Gaming
Know the Warning Signs of Problem Gambling
Gambling is entertainment for most people. However, for some it can become problematic. Recognising the signs early is the most important step toward getting help.
Gambling more than you can afford to lose, or chasing losses with bigger bets
Neglecting work, family, relationships, or financial responsibilities due to gambling
Feeling restless, irritable, or anxious when not gambling, or when trying to cut back
Lying to family or friends about how much time or money you spend gambling
Borrowing money or selling possessions to fund gambling
Using gambling to escape problems, relieve anxiety, stress, or depression
Quick Self-Assessment
Answer honestly — if you answer “yes” to any of these, consider reaching out for support.
Responsible Gambling Tools in Your Account
All tools are available 24/7 in your account settings. Lowering limits takes effect immediately — increasing limits requires a 24-hour cooling period.
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit. Once set, you cannot exceed your limit — even if you try. The most effective way to control your spending.
📅 Increasing limit: 24-hour delay
Loss Limits
Cap how much you can lose in a day, week, or month. When you reach your limit, the system automatically prevents further play for that period — protecting your bankroll.
💡 Resets at start of each period
Session Time Limits
Set a maximum playing session duration. When the time is up, you receive a notification and are automatically logged out. Helps prevent losing track of time while playing.
🚪 Auto logout when limit reached
Reality Check
Receive regular pop-up reminders showing how long you’ve been playing and how much you’ve spent or won during your session. Keeps you informed and grounded during play.
📊 Shows net session result
Cooling-Off Period
Take a short break from gambling — from 24 hours up to 6 weeks. During this period your account is locked for real money play. Ideal for regaining perspective without full self-exclusion.
🔒 Cannot be reversed early
Self-Exclusion
Permanently or temporarily close your account to all gambling activity. Available for 6 months, 1 year, 5 years, or permanently. Royal Vegas will not send you any marketing during this period.
📧 Contact support to activate
Rules for Safe Gambling
Set a Budget
Only gamble with money you can afford to lose. Treat it as entertainment, not income.
Set Time Limits
Decide before you play how long your session will last. Stick to it regardless of results.
Never Chase Losses
If you’ve hit your loss limit, stop. Chasing losses leads to bigger losses, not recovery.
Play Sober
Avoid gambling when drunk, emotional, or under stress. It impairs your judgement.
Know the Odds
The house always has an edge. Gambling outcomes are random — no strategy guarantees wins.
Talk to Someone
If you’re concerned, speak to a friend, family member, or a professional helpline today.
Gambling is strictly prohibited for anyone under 18. Royal Vegas uses robust age verification technology to ensure only adults can access real-money gaming.
Protecting Minors
Royal Vegas takes underage gambling extremely seriously. We have multiple layers of protection in place — and recommend parents take additional steps on shared devices.
Use Parental Control Software
Install software like Net Nanny, Qustodio, or Bark on devices used by children to block gambling websites automatically.
Keep Login Details Private
Never share your Royal Vegas password with anyone, including children. Log out completely after each session on shared devices or family computers.
Report Underage Access
If you believe a minor has accessed your account, contact Royal Vegas support immediately at [email protected]. The account will be investigated and secured.
New Zealand Support Resources
Gambling Help Online NZ
Free, confidential counselling 24/7 for people affected by gambling problems — including family members. Available via chat, phone, and email.
Problem Gambling Foundation NZ
Provides specialist support, education, and prevention services throughout New Zealand. Professional counsellors available across the country.
Gamblers Anonymous NZ
Peer support meetings for people with gambling problems. A community-based 12-step program with chapters across New Zealand including Auckland, Wellington, and Christchurch.
Royal Vegas 24/7 Support
Our support team can activate responsible gambling tools immediately, including self-exclusion, deposit limits, or account closure. Contact us at any time.
All NZ help lines are free to call and completely confidential. You do not need to be in crisis to reach out — early conversations are always more effective.
Royal Vegas Responsible Gambling Commitment
We will never encourage you to gamble beyond your means or target vulnerable players with bonus offers
We use responsible gambling indicators to proactively identify players who may be at risk
We honour all self-exclusion and cooling-off requests immediately and without question
We comply with GamCare, eCOGRA and Malta Gaming Authority responsible gambling standards
